Política de reembolso
At Olavarrieta, we believe in creating pieces to keep, collect, and wear for years to come. For this reason, all purchases are final and we do not offer monetary refunds.
If you wish to return a piece, we may offer store credit in the form of an Olavarrieta Gift Card for the value of the returned item, subject to the conditions below.
Cancellations
Once an order has been placed, it cannot be cancelled or refunded, even if the order has not yet shipped.
If you have any questions or need assistance with your order, please contact us at contacto@olavarrietajewelry.com and our team will be happy to assist you.
Returns for Store Credit
If you wish to return a piece for a reason other than a manufacturing defect, you may request a return within 3 days of receiving your order.
Once the piece has been received and inspected, you will receive an Olavarrieta Gift Card for the value of the returned item. The Gift Card may be used toward a future purchase on our website.
Shipping costs associated with returns for reasons other than a manufacturing defect are the responsibility of the customer.
Exchanges
If you would like to exchange your piece for another item, you may request an exchange within 3 days of receiving your order, provided the piece meets our return conditions.
You may exchange your piece for another item of equal value. If the new item has a higher price, the difference must be paid by the customer.
If the new item has a lower price, the difference will not be refunded in cash; instead, an Olavarrieta Gift Card may be issued for the remaining balance.
Shipping costs associated with exchanges for reasons other than a manufacturing defect are the responsibility of the customer.
Damaged, Defective or Incomplete Orders
If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery at contacto@olavarrietajewelry.com
To help us resolve the issue as quickly as possible, we may request photographs of the piece and the packaging in which it arrived.
Once the issue has been reviewed, Olavarrieta will cover the shipping costs associated with the appropriate resolution.
Return & Exchange Conditions
To be eligible for a return or exchange, the piece must:
- Be in its original condition.
- Not have been worn, modified, altered, or repaired.
- Include its original packaging and any accompanying materials.
- Be received within the applicable return period.
Because some Olavarrieta pieces are one of a kind, limited edition, or specially made, certain pieces may not be eligible for returns or exchanges. This will be indicated on the product page or communicated prior to purchase.
Customized or specially commissioned pieces are not eligible for returns or exchanges, except in the case of a manufacturing defect.
Important Information
Sending an item back to Olavarrieta does not automatically guarantee that a return or exchange will be approved. All pieces will be inspected upon receipt.
Gift Cards issued as store credit for returned merchandise are not redeemable for cash and may only be used toward purchases from Olavarrieta.