1. Payment methods for our online store:
- Open Pay: credit cards, debit cards and deposit at convenience stores.
- Paypal
2. Once the purchase process is completed, no cancellations or product or money returns can be made. For specific questions, send an email to contacto@olavarrietajewelry.com
- In case of requesting a return, other than a manufacturing defect, the shipment must be covered by the customer. Returns must be for another product of the same value or in case of a higher cost, the difference must be paid.
3. All local or national orders will be sent home by parcel. The shipping cost is included in orders greater than 1,000.00 mxn within the Mexican Republic. Orders less than the aforementioned amount must pay the shipping cost calculated by the FedEx tabulator. International shipping costs will be quoted according to the standards established by the parcel on the day the order is requested.do.
4. The delivery time of the orders will be a maximum of 8 business days, there may be delays by the parcel. The company will follow up to make sure the package is delivered. The company is not responsible for delays by the parcel or situations out of control.
5. The customer should only receive closed and sealed boxes. In contrary cases, the package must be rejected and reported to the email contacto@olavarrieta.com
6. In case of receiving your wrong, incomplete or damaged order, send an email to contacto@olavarrieta.com as soon as they receive it. Claims after three days of receipt may not request exchange or refund.
7. Discount codes will be subject to availability. In case of using a code outside of the validity date, the discount cannot be applied.
8. All prices are subject to change without prior notice.
9. All olavarrietajewelry.com merchandise is subject to stock, so delivery time may vary without prior notice from the latter.
10. All merchandise will be packed free of charge for the customer. In the case of applying costs for tariffs, they must be covered by the client.
11. Invoices for purchases made outside of the current month cannot be issued. In the event that the client requires an invoice for the total amount of their purchases and does not request it when entering the Olavarrieta website, they may request it at contacto@olavarrietajewelry.com, confirming the number of their order, name or company name, RFC and full tax address. The data must be sent within the current month and year, at least 5 days prior to the end of the current calendar month.
12. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
13. The security of your personal data is important to us, but remember that the method of transmission on the Internet, or the method of electronic storage is not 100% secure. Therefore, its absolute safety cannot be guaranteed..
14. When browsing www.olavarrietajewelry.com and / or browsing the site, we use your data to provide and improve the service. By using the service, you agree to the collection and use information in accordance with this policy. In this Privacy Policy, the terms used in this Privacy Policy have the same meanings as the terms and conditions, accessible from www.olavarrietajewelry.com
15. The personal data that can be obtained through the use of these technologies are the following: Identifiers, user name and passwords of a session; region in which it is located; browser type; type of operating system; date and time of the start and end of a session; visited web pages; searches performed and advertising reviewed. These technologies may be disabled following the procedures of the internet browser you use.
16. Orders with an incomplete shipping address will present delays in the process. We recommend that you include the following information when making your purchase: street, exterior and interior number, neighborhood, zip code, city, state, cell phone and email. If your address is incomplete we will contact you to receive the missing information, however, this may delay your package, even if the service is express.
17. Our main interest is that customers receive their packages on time and in perfect condition. The staff is committed to providing support during transit. However, the brand cannot be held responsible for orders that present a lack of data at the address or delays in deliveries due to the logistics of the parcel. In the event that the package is returned to the origin according to FedEx protocols, Olavarrieta will generate a new shipment, but the expenses must be covered by the customer.