Privacy policy

 

Purpose of Information

Your personal data will be used for the following purposes: commercial use, offering the products handled by the company in order to reach new clients and end consumers, as well as informing you about new products.

How we collect your personal data

For the purposes outlined in this privacy notice, we may collect your personal data in different ways: when you provide it directly, when you visit our website or use our online services, and when we obtain information through other sources permitted by law.

Personal data collected directly

We collect your personal data directly when you provide it to us through various means, such as:

  • Email address
  • Full name
  • Phone number
  • Address
  • Tax ID (RFC)

Personal data collected when visiting our website or using online services

We may collect the following information:

  • Email address
  • Full name
  • Phone number
  • Mobile phone number
  • Address
  • Tax ID (RFC)

Personal data collected from other sources

We do not collect personal data through other sources permitted by law.

Use of sensitive data

Sensitive data refers to information that affects the most private sphere of the individual or whose misuse could lead to discrimination or serious risk. This privacy notice does not involve the use of sensitive personal data.

Use of SSL (Secure Socket Layer)

The security and confidentiality of the data provided by users when purchasing products or services online are protected by a secure server under the Secure Socket Layer (SSL) protocol. This ensures that data is transmitted in encrypted form. To verify that you are in a secure environment, please check for the “S” in the browser’s address bar. However, despite increasingly secure tools, data transmission over the internet cannot be guaranteed to be 100% secure. Once received, we will do everything possible to safeguard your information.

Limitation or disclosure of personal data

The responsible party commits to carrying out only the following actions regarding your information: making phone calls and sending emails.

ARCO Rights (Access, Rectification, Cancellation, Opposition)

You have the right to access the personal data we hold about you and the details of its processing, as well as to rectify it if it is inaccurate or incomplete; cancel it when you consider it is not required for the purposes stated in this privacy notice, is being used for non-consented purposes, or when the contractual or service relationship has ended; or oppose its processing for specific purposes.

To exercise these rights:

  • You must submit a request to our Privacy Office at the address indicated at the beginning of this notice.
  • Your request must include: the data owner’s name and a contact address or other means of communication.
  • The response time is up to 20 days.

Transfer of personal data

Your personal data will not be transferred within or outside the country, nor shared with third parties outside this company without your consent, except in cases provided by Article 37 of the Federal Law on Protection of Personal Data Held by Private Parties. We commit to complying with the terms established by this law.

Changes to the Privacy Notice

We reserve the right to modify or update this privacy notice at any time in response to legislative changes, internal policies, or new requirements for the provision of our services or products.

We are committed to keeping this notice updated so that you can exercise your ARCO rights and stay informed of any changes via notification to the last email address you provided.

Use of cookies

This privacy notice does not use cookies to collect information about you.

Use of web beacons

This privacy notice does not use web beacons to collect information about you.

Applicable law

This privacy notice is governed by applicable laws in the State of Jalisco, particularly the Federal Law on Protection of Personal Data Held by Private Parties.

If you believe that your right to personal data protection has been violated by any conduct of our employees or by our actions or responses, or if you suspect any violation of the law in the processing of your personal data, you may file a complaint with the appropriate authority (INAI).

Last updated

April 10, 2026