Privacy policy


Privacy Policy


Last updated: September 25, 2026

At Olavarrieta Jewelry, we believe that trust is also part of every piece we create. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with our brand.

By using our website, you acknowledge and agree to the processing of your personal information in accordance with this Privacy Policy and applicable law.


What Information Do We Collect?

We collect only the information necessary to provide our products and services.

This may include:

  • Full name.
  • Email address.
  • Phone number
  • Billing and shipping address.
  • Information related to your orders, returns, and purchasing preferences.

  • Technical information, such as your IP address, browser type, device information, and activity on our website through cookies and similar technologies.

Important: Payment information is securely processed by our payment service providers. Olavarrieta Jewelry does not store complete credit or debit card information.


How Do We Use Your Information?

We use your personal information to:

  • Process and ship your orders in Mexico and internationally.
  • Process payments and manage returns, exchanges, and customer service.
  • Communicate with you regarding the status of your orders.
  • Improve your shopping experience and the functionality of our website.
  • Send you news, launches, or promotional communications when you have opted in to receive them. You may unsubscribe from these communications at any time.

 

Who Do We Share Your Information With?

We share your information only when necessary to operate our store and provide our services.

This may include service providers that assist us with:

  • Payment processing.
  • Domestic and international shipping and logistics.
  • Hosting and operation of our Shopify store.
  • Analytics, security, and customer support services.

These providers only use the information necessary to perform the services they provide and are required to protect your information in accordance with their applicable legal obligations.

 

Olavarrieta Jewelry does not sell or commercially exploit your personal information.

 

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember your shopping cart and preferences.
  • Analyze website traffic and performance.
  • Improve website security and your browsing experience.
  • Display relevant content or advertising related to our products, where applicable.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain features or functionality of our website.

 

Your Privacy Rights

If you reside in Mexico, you may exercise your ARCO rights, which include:

  • Access: The right to know what personal information we hold about you and how it is being used.
  • Rectification: The right to request correction of inaccurate or incomplete information.
  • Cancellation: The right to request the deletion of your personal information when legally applicable.
  • Objection: The right to object to the processing of your personal information in certain circumstances.

You may also withdraw your consent to receive promotional communications at any time.

If you reside in another country, you may have additional privacy rights under the laws applicable to your place of residence. We will address each request in accordance with the applicable regulations.

To exercise any of these rights, please contact us using the contact email address provided by Olavarrieta Jewelry. We may request certain information to verify your identity before processing your request.

 

Data Retention and Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against loss, unauthorized access, alteration, or misuse.

We retain your information only for as long as necessary to fulfill our business, tax, legal, and customer service obligations.

While we take reasonable measures to protect your information, no electronic transmission or storage system can guarantee absolute security.

 

Children’s Privacy

Our website and services are not directed toward children. We do not knowingly collect personal information from minors.

If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.

 

Third-Party Links

Our website may contain links to social media platforms or other third-party websites.

Olavarrieta Jewelry is not responsible for the privacy practices, policies, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in applicable laws, our operations, or our services.

The current version of this Privacy Policy will always be available on our website and will indicate the date of its most recent update.

 

Last updated: September 9, 2026