Terms of service
1. Payment Methods
Payments can be made through PayPal, including credit and debit cards.
2. Orders, cancellations & returns
Once a purchase has been completed, cancellations and refunds are not allowed. For specific inquiries, please contact contacto@olavarrietajewelry.com.
If a return is requested for reasons other than a manufacturing defect, shipping costs must be covered by the customer. Returns must be exchanged for another product of equal value, or the difference must be paid if the new item has a higher price.
3. Shipping
All orders (local and national) are shipped via courier service to your address.
- Free shipping within Mexico on orders over $1,500 MXN
- Orders below this amount will be charged shipping based on FedEx rates
- International shipping rates are calculated according to courier standards at the time of purchase
4. Delivery times
Delivery time is up to 8 business days. Delays may occur due to the courier service. The company will monitor shipments to ensure delivery, but is not responsible for delays caused by the courier or circumstances beyond its control.
5. Package condition
Customers should only accept packages that are sealed and intact. If not, the package must be rejected and reported to contacto@olavarrieta.com.
6. Incorrect or damaged orders
If your order arrives incorrect, incomplete, or damaged, please contact contacto@olavarrieta.com immediately upon receipt. Claims made after 3 days of delivery will not be eligible for exchange or return.
7. Discount codes
Discount codes are subject to availability. Codes used outside their validity period will not be applied.
8. Pricing
All prices are subject to change without prior notice.
9. Availability
All products available on olavarrietajewelry.com are subject to stock availability. Delivery times may vary accordingly without prior notice.
10. Packaging & duties
All products are packaged at no additional cost. Any customs duties or import taxes must be covered by the customer.
11. Invoicing
Invoices cannot be issued for purchases made outside the current month.
If an invoice is required, it must be requested at contacto@olavarrietajewelry.com, including:
- Order number
- Full name or business name
- Tax ID (RFC)
- Full fiscal address
This request must be submitted within the same month of purchase and at least 5 days before the end of the calendar month.
12. Use of information
We use your data to provide and improve our services. By using the service, you agree to the collection and use of information in accordance with this policy.
13. Data security
The security of your personal data is important to us. However, no method of transmission over the internet or electronic storage is 100% secure, and absolute security cannot be guaranteed.
14. Website use
By browsing www.olavarrietajewelry.com, you agree to the use of your information to provide and improve our services. Terms used in this Privacy Policy have the same meaning as those in our Terms and Conditions.
15. Data collected through technology
The data that may be collected includes:
- Identifiers, usernames, and passwords
- Location or region
- Browser and operating system type
- Session start and end time
- Pages visited, searches performed, and viewed advertising
These technologies can be disabled through your browser settings.
16. Shipping address
Incomplete addresses may cause delays. Please ensure your address includes:
- Street and number
- Neighborhood
- Postal code
- City and state
- Phone number and email
If information is missing, we will contact you, but this may delay delivery—even for express shipping.
17. Delivery responsibility
Our priority is that customers receive their orders on time and in perfect condition. While we provide support during shipment, the brand is not responsible for delays caused by courier logistics or incomplete address details.
If a package is returned to origin according to FedEx protocols, a new shipment will be arranged, but the shipping cost must be covered by the customer.